FAQ / Help
This pages covers some of the most frequently asked questions. If you are still uncertain, feel free to use our contact form.
The JvG Club
What is the JvG Club?
What is "Johann von Goisern?"
Why should I register?
Does being a Club member cost anything?
Does a Club membership give me discount on Johann von Goisern frames?
Can I buy Johan von Goisern frames here?
What do the different numbers of stars mean?
Why can't I find my optician?
This is not the website I signed up to and my password doesn't work anymore!
Can I delete my account?
I didn't receive a certificate card with my frame!
I entered the card number too often and now there is red text!
Why do I have to select my optician?
What data do you collect, and why?